Social Networking Checklists

Phase 1: Analysis and requirements gathering

• Who is the community?
• What are the needs of the community?
• Who will have ultimate responsibility for the community?
• Who will steward the community?
• What are the outcomes that will be achieved if the community is sucessful?
• What are the values of the community?
• What types of activites would the community members like to engage in?
• What are the guidelines for participating in the community?
• What types of technology will be used? An available network eg Ning Facebook or custom made. Cost v benefit.
• What technical support will be available?

Phase 2: Set-up

• Create an orientation area for new users eg user-guides, videos and community rules/guidelines
• Create content plan with key facilitator
• Build the technology
• Add content eg blogs and videos
• Create all materials required for engagement eg emails, faq’s, responses to difficult questions

Familiarisation

• Short training sessions on facilitating community
• Short training sessions on using the technology
• Initial monitoring of community alongside key facilitator

Engagement

• Publish information to personal networks eg Twitter, Website, Blogs
• Getting bloggers to write about the network

Ongoing Faciliation (Provided by Community Stewards)

• Providing stimulus content for the community eg writing blog posts and asking and answering community questions
• Scheduling synchronis meetings

Ongoing Maintenance

• Quarterly community health check including community dynamics and technology needs eg we would like to add a video-conference meeting
• Technology updates

This resource from Social Signal was helpful in putting together my checklist.

Can you think of anything I have left out?